In a fast-growing environment, technology has a vital role in day-to-day life. Many companies use various modern technologies to provide maximum satisfaction to their customers. Compared to other industries, the hospitality industry has now become the largest industry in the world. Therefore, it can be said that high technology is the key to hospitality success. Follow Hanami’s article below to find out more useful information!
Customers are being served by robots
In the future, artificial intelligence will dominate the hospitality industry, including the use of robots to serve guests.
The Aloft Hotel in Cupertino, California, is a good example. A service robot was introduced by the hotel to deliver shampoo, cosmetics, snacks, and mail to customers in 150 rooms in 3 minutes.
Not only that, but the Royal Caribbean hotel chain has installed bartender robots that can prepare drinks for guests in under a minute. These are exciting opportunities for technology enthusiasts to take advantage of.
Control from within
In terms of management technology trends, hotels will rely on computer software to maximize efficiency and profitability.
The primary function of artificial intelligence technology is to assist in the prediction of consumer preferences and habits.
This high technology is used in hotel food and beverage operations to cut costs and waste. The complimentary breakfast buffet, room service, and even a mini-bar in the lounge all have the potential to increase revenue while lowering the cost of providing those services.
Hotels and restaurants will be able to capitalize on opportunities, increase competitiveness, and reduce research and survey time with the ability to collect and analyze artificial intelligence data quickly and accurately.
Using high technology in the room
The hotel applies technological advancements into its rooms. In hotels, smarthome technology is used to charge multiple electronic devices and control everything in the room even when the guests are not present. But that’s just the start.
At Yotel New York, room keys are available at the electronic check-in counter. A large robot holds the luggage of passengers. The hotel’s rooms are all soundproofed and motorized. The bed can be moved to save space. The air conditioner is controlled by a special sensor.
Even the hotel’s DohYO restaurant has cutting-edge technology, such as a dining table that can be easily raised and lowered. Meanwhile, at W Lounge UK, you can play games on tables equipped with touch screens in comfort. A camera on the Woobar allows you to take photos of yourself and share them on social networking sites.
The fact that we rely so heavily on smartphones is also a key point for hotels. The hotel allows customers to enjoy all of the hotel’s services more easily with just their phones by developing simple applications.
It’s important to make wise technological investments if you want to improve the hotel experience. With a limited budget, the hotel cannot afford to experiment with every new technology.
To increase revenue and reduce costs, they must upgrade proven technologies. It would be fantastic to provide each customer with a remote control for opening and closing the windows in their room. However, if it does not generate more revenue than it costs, it should be reconsidered.
So go ahead and implement all of the cool, high-tech systems you want. Just remember to keep the human beings on the other side of the screen in mind and make sure you continue to provide that same level of personable and friendly customer service that characterizes the hospitality industry. Hopefully, Hanami’s article will provide you with useful information to upgrade your hotel’s quality.